Customer Care Agent
Job Description
This role requires proactive follow-up and updating of technical-related issues to ensure timely resolution of cases in coordination with the Enterprise department and other departments such as Agriculture, Health, Logistics, and Workshop. The Technical Support Specialist is responsible for providing technical support, escalating issues to the reporting manager or principal company (e.g., Oracle/Sun, HP, Netapp) as needed, and handling cases within the OracleSun/HPE ecosystem. The position demands strong communication skills and the ability to manage multiple stakeholders to ensure efficient case resolution.
Requirements
Bachelor’s Degree or above in IT (Computer Science/Engineering) or any other relevant technical field; 5-10 years of experience in the same field; fluent communication skills; CPAR StoreServ Installation; SPAR Simplicity 360 Processor Management; SPAR Service Processor Installation; Storage Hardware Support; HPE Storage Virtualization Utilization; HPE StoreEasy Storage; Synergetic Cloud Boot Security; Synergetic Endpoint Protection Administration; ProLiant Server Administration; Cloud Related Database Management; Oracle Database Network Administration
Posted
August 3rd, 2026
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Company
Unknown
Location
Rwanda
Deadline
November 3rd, 2019
almost 7 years ago