Tech Operations Manager

18 May 2026 Tech Operations Manager at AB InBev Africa

• Oversee the day-to-day operations of our IT Systems for Zambia. Including hands-on support from time to time • Implement and support IT strategies that align with our business goals • Manage IT projects, ensuring timely completion within budget • Foster a culture of continuous improvement and innovation within the local systems department • Ensure compliance with IT standards, policies, and regulations • Provide leadership and guidance to your team, nurturing talent and encouraging professional growth • Support the Zambia management team to align with technology leads in Africa and Global Tech Teams • Support the execution of local business strategy • Accountable for availability, stability, and performance of core IT services (end‑user, infrastructure, network, applications) • Own and manage major incidents, root cause analysis, and corrective actions • Ensure effective execution of IT service management processes (incident, problem, change) • Act as the single point of accountability for Tech service delivery and operational performance in Zambia • Proven track record of managing Tech Operations and managing teams • Strong project management skills and experience with cross-functional collaboration • Excellent communication skills and the ability to engage stakeholders at all levels