Customer Service Representative

Location: Riyadh, Saudi ArabiaMode: Full-timeRole DescriptionWe are looking for a Customer Support Representative to join our dynamic team and act as the voice of our platform. You’ll be the go-to person for our users, responding to inquiries, resolving issues, and ensuring every interaction is smooth and supportive.As the frontline of user experience, you’ll solve problems and gather insights to help improve our product and processes. This is a great opportunity for someone who thrives in a tech-driven, collaborative, and user-focused environment.Requirements Bachelor’s degree in Business Administration, Communications, Information Technology, or a related field.1–3 years of customer support or service experience, preferably in B2B SaaS or tech.Fluency in both English and Arabic (spoken and written) is required.Excellent communication and interpersonal skills with a customer-centric mindset.Strong problem-solving abilities and ability to handle multiple tasks simultaneously.Comfortable using CRM and support tools (e.g., Zendesk, Intercom, HubSpot).Tech-savvy and quick to learn new software platforms and internal processes.Ability to work independently and collaborate with cross-functional teams.Knowledge of B2B platforms, digital tools, or business networking is a strong advantage.Saudi National is a must.Submit an ApplicationFirst NameFamily NameEmailDo you have bachelor's in Business Administration, Communications, Information Technology, or a related field?Yes NoHow Many years of Experince do you have in Customer Services?1 2 3 4 5 6 7Are you familiar with B2b Sales?Yes NoAre you a Saudi National?Yes NoAny other consideration you would like us to make?Upload your CVPrivacy Policy AgreementI agree to share my information and to Frost's Privacy Policy.<

• Bachelor’s degree in Business Administration, Communications, Information Technology, or a related field. • 1–3 years of customer support or service experience, preferably in B2B SaaS or tech. • Fluency in both English and Arabic (spoken and written) is required. • Excellent communication and interpersonal skills with a customer-centric mindset. • Strong problem-solving abilities and ability to handle multiple tasks simultaneously. • Comfortable using CRM and support tools (e.g., Zendesk, Intercom, HubSpot). • Tech-savvy and quick to learn new software platforms and internal processes. • Ability to work independently and collaborate with cross-functional teams. • Knowledge of B2B platforms, digital tools, or business networking is a strong advantage. • Saudi National is a must.