Commission-Based Collections Agent

No detailed description provided.

• Regularly contact clients to recover overdue amounts, follow up on promises to pay, and maintain accurate records of interactions in the CRM. • Yid Complaince wifethe organizations standards. necessary, while maintaining professionalism • Provide daily, weekly, and monthly updates to the Team Leaders and Credit Operations Manager on recovery progress and challenges faced in the field. • Establish positive relationships with clients to encourage timely payments and resolve any issues leading to delayed collections. • Ensure all interactions and recovery methods are in line with Numida’s Standard Operating Procedures (SOPs) and relevant regulatory requirements • Meet or exceed the set collection targets, maximizing recovery efforts across the assigned client Base • Work closely with team leaders, supervisors, and other stakeholders to align recovery strategies with company goals. • Quickly identify client issues and develop strategies to rehabilitate and retain clients to avoic urther loan detaults • Escalate cases involving fraud or legal recovery requirements to your supervisor. • Maintain confidentiality of client information and safeguard company assets and data. • Conduct field visits in assigned territories while adhering to safety and operational guidelines. • Represent Numida professionally and uphold the company’s values in all client interactions. • Basic level of education (ability to read, write, and communicate effectively in English and local languages) • Fluency in Eastern languages and working knowledge of English is required. • Candidates must be residents or willing to relocate to Mbale, Eastern Uganda.