Customer Experience Intern

15 Jul 2026 Customer Experience Intern at Yalelo Zambia

• Support bulk card printing, customer onboarding, record management, dispatch and follow-ups, ensuring cards and customer records are processed accurately and on time. • Support responses to customer comments, messages, surveys and enquiries across digital platforms, including social media pages and WhatsApp groups, ensuring timely responses and escalation. • Assist with customer service calls, accurately recording enquiries, complaints and feedback and escalating complex matters promptly. • Support customer experience activations through preparation, administration, customer engagement and feedback collection. • Maintain customer databases, trackers and basic activity reports, ensuring information is accurate, organised and submitted within agreed timelines. • Customer service and customer relationship support. • Administrative coordination and accurate record management. • Customer comment, message and enquiry management. • Basic data entry, tracking and reporting. • Professional telephone, written and face-to-face communication