Administrative Assistant

No detailed description provided.

• Receives and welcomes clients • Identifies clients’ needs E.g. to see the doctor, to get drugs, administrative issues etc. • Ensures that clients are attended to as per first come first serve • Identifies emergencies and notifies the Nurse/Doctor • Informs clients about services provided in Lifelink and direct all clients to the different service points • Notifies relevant staff to attend to clients. • Follow up clients’ and update / explain to them on what they should expect at any one time • Makes and follows up appointments for specialists and ensures that both the doctors and patients are aware of their appointment time. • The Administrative Assistant has the overall responsibility of the front desk, receiving all incoming calls and making all the necessary outgoing calls and records them in our daily phone register, account for air time that has been handed over to him/her during his/her shift. • Ensure that the reception area and the surrounding environment is clean, organized and tidy • Ensures that all patients are seated comfortably as they wait to be served • Ensure that all clients / patients have registered their presence. • Ensures confidentiality of all information related to the clients, by not discussing patients ‘private information over the counter and ensuring that only life link staff are handling clients’ medical cards. Not discussing any patient’s medical information over the phone • Receiving incoming documents and forward them to the respective departments • Reminders to doctors and specialists of their daily duty schedule.