Hotel Services Agent at Lululand Investments Ltd

Hotel Services Agent Job Vacancy at Lululand Investments Ltd Position: Hotel Services Agent Company: Lululand Investments Ltd Property: Jungle Pearl Resort Location: Mto wa Mbu, Arusha, Tanzania Employment Type: Full-Time About Us Jungle Pearl Resort is a unique boutique lodge and campsite in Mto wa Mbu, designed to blend contemporary minimalism with authentic Maasai culture. We are dedicated to providing a “slice of heaven” for our guests through exceptional service and a deep connection to the local community. We are looking for a vibrant and professional Hotel Services Agent to join our front-of-house team. Key Responsibilities Guest Welcome & Front Desk: Manage the 24-hour front desk, including seamless check-ins, check-outs, and processing payments (Cash, Euro, Dollar, or Pay Card). Concierge & Travel Desk: Act as a key point of reference for guests, arranging local tours (biking, walking, zipline), airport pickups, and game drives. Communication: Handle reservations and inquiries via phone, email, and WhatsApp with high professionalism and detail. Service Coordination: Liaise between housekeeping, F&B, and maintenance to ensure guest rooms are ready and special requests (like dietary needs or room service) are met. Problem Resolution: Proactively address guest concerns or complaints to maintain our reputation for excellence. Qualifications & Skills Education: Diploma or Degree in Hospitality Management or a related field is preferred. Experience: 2+ years of experience in a front office or guest relations role within a reputable hotel or lodge. Languages: Fluency in English (written and spoken) is mandatory; proficiency in Swahili is highly valued for local coordination. Technical Skills: Proficiency in MS Office (Excel/Word) and familiarity with Hotel Property Management Systems (PMS). Personal Attributes: Excellent interpersonal skills, a “warm and visible” hosting style, and a proactive attitude toward guest satisfaction. How to Apply If you are passionate about hospitality and want to grow with a respected Tanzanian brand, please submit your CV and Cover Letter. • Email: ajirayako@gmail.com • WhatsApp: +255 629 200 965 • Phone: +255 765 654 354 • Physical Address: Jungle Pearl Resort, Mto wa Mbu, Arusha Application Deadline: [27/03/2026] OTHER JOBS, TANZANIA JOBS, NGO's JOBS, NAFASI ZA AJIRA

• Guest Welcome & Front Desk: Manage the 24-hour front desk, including seamless check-ins, check-outs, and processing payments (Cash, Euro, Dollar, or Pay Card). • Concierge & Travel Desk: Act as a key point of reference for guests, arranging local tours (biking, walking, zipline), airport pickups, and game drives. • Communication: Handle reservations and inquiries via phone, email, and WhatsApp with high professionalism and detail. • Service Coordination: Liaise between housekeeping, F&B, and maintenance to ensure guest rooms are ready and special requests (like dietary needs or room service) are met. • Problem Resolution: Proactively address guest concerns or complaints to maintain our reputation for excellence. • Education: Diploma or Degree in Hospitality Management or a related field is preferred. • Experience: 2+ years of experience in a front office or guest relations role within a reputable hotel or lodge. • Languages: Fluency in English (written and spoken) is mandatory; proficiency in Swahili is highly valued for local coordination. • Technical Skills: Proficiency in MS Office (Excel/Word) and familiarity with Hotel Property Management Systems (PMS). • Personal Attributes: Excellent interpersonal skills, a “warm and visible” hosting style, and a proactive attitude toward guest satisfaction.