25 Aug 2026 IT – Operations and User Acceptance Testing (UAT) Manager at Airtel Zambia
• • Establishing and maintaining IT Service Management (ITSM) processes aligned to Information Technology Infrastructure (ITIL) best practices. • • Developing and managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). • • Conducting service review meetings. • • Ensuring customer satisfaction. • • Drive Continual Service Improvement initiatives. • • Producing monthly reports and dashboards. • • Managing service catalogues and performance measurements. • • Ensuring high availability, stability and performance of IT operations, infrastructure and business systems. • • Ensuring availability and performance of infrastructure, applications, databases and integrations. • • Successful User Acceptance Testing (UAT) and release readiness ensuring solutions meet business requirements prior to deployment. • • Developing User Acceptance Testing frameworks and governance. • • Coordinating test planning and execution. • • Maintain User Acceptance Testing records. • • Ensuring high availability, performance and reliability of all IT systems and services through effective operational management and governance. • • Conducting capacity planning and performance monitoring.
Posted
September 19th, 2026
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Company
Airtel Zambia
Location
Zambia
Deadline
October 19th, 2026
in 11 days