Senior Technical Support Officer

17 Jun 2026 Senior Technical Support Officer at CIDRZ

• Leads in the design and development and automation of data collection tools, technical systems, and electronic reporting platforms, including recommending appropriate electronic tools based on program needs. • Oversees data extraction from multiple data sources, ensure proper data versioning, integrity, and secure storage of extracted datasets for programmatic and research purposes. • Leads software development support, systems automation, maintenance, and enhancement of electronic systems in use, including DHIS2, SmartCare Pro and related health information systems. • Conducts and supervises data analysis, including descriptive analysis, dashboard development, data visualizations, and routine performance monitoring to support program performance reviews and decision-making. • Develops dashboards and reporting tools with clear visualizations for indicators, program performance, technical support metrics, and research activities. • Works closely with M&E teams and the analysis unit to develop data analysis plans and ensure timely, accurate, and complete reporting in line with program and donor requirements. • Supervises Technical Support Officers and other assigned SI staff in technical support operations, data systems support, reporting activities, and implementation of data quality improvement initiatives. • Provides oversight for deployment, maintenance, and support of IT infrastructure, approved software, local area networks, and data systems in collaboration with the ICT department. • Ensures all support requests, technical incidents, backups, and system maintenance activities are documented, monitored, and resolved within agreed timelines and according to organizational standards. • Oversees SmartCare Pro deployment, system administration, troubleshooting, user support, synchronization monitoring, and escalation of technical issues affecting service delivery. • Ensures appropriate management of data backups, business continuity systems, backup logs, and information security processes for all supported technical and data systems. • Provides technical assistance and capacity building to internal and external stakeholders on data management systems, technical support processes, software applications, and reporting tools. • Trains and mentors Technical Support Officers and other staff in M&E, data management, systems administration, software development, SmartCare Pro support, and data analysis activities. • Actively participates in research activities including data support for publications, research idea formulation, systems improvements, and development of analytical tools. • Supports strategic planning, administrative functions, and departmental coordination to strengthen the efficiency and effectiveness of strategic information and technical support systems.