Operations Manager

11 Jun 2026 Operations Manager at Minor International

• Develop and implement operational strategies that align with corporate objectives and brand standards across all hotel departments • Manage departmental budgets, monitor financial performance, and identify cost-saving opportunities without compromising service quality • Recruit, train, develop, and evaluate operations staff, fostering a culture of excellence and accountability • Oversee daily operations to ensure seamless guest experiences and consistent service delivery across all touchpoints • Monitor and maintain compliance with health, safety, security, and environmental regulations • Address guest concerns and complaints promptly, implementing corrective actions to enhance satisfaction and loyalty • Conduct regular quality assurance inspections and audits to maintain brand standards and operational excellence • Manage vendor relationships and supplier contracts to optimize service delivery and cost efficiency • Analyze operational metrics and key performance indicators to drive continuous improvement initiatives • Prepare and present regular reports on operational performance, financial results, and strategic recommendations to senior management • Bachelor’s Degree in Business Administration, Hotel Management, Hospitality Management, or any related field • Minimum 8 years of managerial experience in hotel or hospitality operations • Proven experience in all aspects of planning and implementing operational strategy • Demonstrated expertise in budget management, financial analysis, and cost control • Strong knowledge of health, safety, security, and environmental compliance regulations