Customer Service Officer

Information is Power! Get new Jobs in your EmailEnter your Email below and click Subscribe: Subscribe Customer Service Officer at Jagwuni GlobalPosted on Fri 18th Sep, 2026 - hotnigerianjobs.com --- (0 comments) Jagwuni Global - Our client is recruiting to fill the position below: Job Title: Customer Service Officer Location: Lagos Employment Type: Full-time Job Summary We are recruiting on behalf of a reputable organization for the position of a Customer Service Representative who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Customer Service Responsibilities list: Managelargeamounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service teamsales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers. Required skills: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively. Salary N150,000 - N250,000 Monthly. Application Closing Date 3rd October, 2026. How to Apply Interested and qualified candidates should send their CV to: the official hiring team using the Job Title as the subject of the email. Share this job: Independent National Electoral Commission (INEC) 2027 General Elections Nationwide Job Recruitment (5 Positions)Federal Government of Nigeria Job Recruitment (16 Positions)Independent National Electoral Commission (INEC) Nationwide Job Recruitment (7 Positions)Venite University Massive Academic and Non-academic Job Recruitment (298 Positions)Dangote Cement Plc HEMM Operators Training ProgrammeIndependent National Electoral Commission (INEC) Massive Ad-hoc Staff Recruitment for 2026 F.C.T Area Council ElectionsFederal Government of Nigeria Nationwide Engineering Mentorship Programme (Graduate Engineers & Skilled Artisans) - 11 PositionsUniversity of Abuja (Now Yakubu Gowon University, Abuja) Academic and Non-academic Job Recruitment (114 Positions)University of Maiduguri Teaching Hospital (UMTH) Job Recruitment (34 Positions)Erisco Foods Limited Job Recruitment (9 Positions)Peoples Democratic Party (PDP) Massive Job Recruitment (29 Positions)Federal University of Technology and Environmental Sciences, Iyin-Ekiti (FUTESIYIN) Massive Academic and Non-academic Job Recruitment (248 Positions)Federal University Oye-Ekiti (FUOYE) Massive Graduate and Exp. Academic and Non-Academic Job Recruitment (384 Positions)Nigerian Air Force List of Successful Candidates for Direct Short Service Commission Course (DSSC) 34 / 2025 Zonal General Aptitude TestAccess Bank Plc Entry Level & Exp. Job Recruitment (5 Positions) Comments (0) Post a Comment Name: * Email: * Comment: *

• Managelargeamounts of incoming phone calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service teamsales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers. • Proven customer support experience or experience as a Client Service Representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills