Territory Manager

The Territory Manager will be responsible for overseeing the day-to-day operations and performance of Zakom Techs assigned territory. The role will ensure effective management of multi-site operations, supervision of field teams, revenue performance and operational standards across the assigned locations. The successful candidate will play a key role in ensuring that business operations run efficiently, teams perform effectively, customers are served appropriately and revenue targets are achieved. Reports To: Product Head Location: Kampala, Uganda Industry: Internet Service Provider (ISP) Gross Salary: UGX 800,000 per month JOB PURPOSE The Territory Manager will be responsible for overseeing the day-to-day operations and performance of Zakom Techs assigned territory. The role will ensure effective management of multi-site operations, supervision of field teams, revenue performance and operational standards across the assigned locations. The successful candidate will play a key role in ensuring that business operations run efficiently, teams perform effectively, customers are served appropriately and revenue targets are achieved. KEY RESPONSIBILITIES 1. Operations Oversight ▸ Oversee the day-to-day operations of multiple sites within the assigned territory. ▸ Ensure all operational locations are functioning effectively and in accordance with established company standards. ▸ Monitor site performance and identify operational gaps and opportunities for improvement. ▸ Ensure proper implementation of company policies, procedures and operational guidelines. ▸ Conduct regular site visits and operational inspections. ▸ Coordinate with relevant internal teams to resolve operational issues affecting service delivery. 2. Team Management & Supervision ▸ Supervise and coordinate staff working across multiple sites within the assigned territory. ▸ Develop work schedules and ensure adequate staffing across operational locations. ▸ Monitor employee attendance, productivity and overall performance. ▸ Provide day-to-day guidance, coaching and support to field teams. ▸ Address operational and staff performance issues and escalate matters where necessary. ▸ Support the recruitment, onboarding and training of new team members. 3. Revenue Management ▸ Monitor daily, weekly and monthly revenue performance across assigned locations. ▸ Support the implementation of strategies to achieve and exceed revenue targets. ▸ Track sales and revenue trends and identify opportunities for growth. ▸ Ensure accurate recording, reconciliation and reporting of revenue generated across sites. ▸ Work with the Business Manager to develop and implement initiatives aimed at improving revenue performance. 4. Data Analysis & Reporting ▸ Collect, analyse and interpret operational, sales and revenue data. ▸ Prepare regular reports on territory performance, revenue, staff productivity and operational issues. ▸ Use data to identify trends, gaps and opportunities for improved performance. ▸ Maintain accurate records and provide timely information to management for decision-making. 5. Customer & CRM Management ▸ Support the effective use of the company's CRM systems. ▸ Ensure customer information and relevant operational data are accurately captured and maintained. ▸ Monitor customer feedback and escalate recurring service issues. ▸ Support initiatives aimed at improving customer experience and retention. 6. Inventory & Asset Management ▸ Monitor and manage inventory, equipment, and other company assets assigned to operational sites. ▸ Ensure proper accountability and record-keeping for company property. ▸ Conduct periodic stock and asset checks. ▸ Report losses, damages, or discrepancies promptly. ▸ Support the timely replenishment of operational requirements across assigned sites. 7. Stakeholder Coordination & Continuous Improvement ▸ Work closely with the Business Manager and other internal teams to achieve territory objectives. ▸ Coordinate with relevant external stakeholders where necessary to support business operations. ▸ Identify opportunities to improve operational efficiency, customer experience and revenue generation. ▸ Support the implementation of new initiatives, processes and operational improvements. QUALIFICATIONS, EXPERIENCE & COMPETENCIES Qualifications & Experience ▸ Diploma or Bachelor's Degree in Business Administration, Information Technology, Telecommunications or Operations Management. ▸ At least 3 years of experience supervising multi-site operations. ▸ Experience in telecommunications, ISP, retail and/or field operations will be an added advantage. ▸ Demonstrated experience in supervising staff and managing operational performance. ▸ Experience monitoring sales, revenue and operational data is desirable. Key Competencies ▸ Operations management. ▸ Staff supervision and team leadership. ▸ Revenue management. ▸ Data analysis. ▸ CRM management. ▸ Inventory and asset management. ▸ Report writing. ▸ Problem-solving and decision-making. ▸ Strong organisational skills. ▸ Attention to detail. ▸ Communication and interpersonal skills. ▸ Results and execution focus. How to Apply:All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section

• The Territory Manager will be responsible for overseeing the day-to-day operations and performance of Zakom Techs assigned territory. • Operations Oversight ▸ Oversee the day-to-day operations of multiple sites within the assigned territory. • ▸ Coordinate with relevant internal teams to resolve operational issues affecting service delivery. • Team Management & Supervision ▸ Supervise and coordinate staff working across multiple sites within the assigned territory. • ▸ Support the recruitment, onboarding and training of new team members. • ▸ Support the implementation of strategies to achieve and exceed revenue targets. • Customer & CRM Management ▸ Support the effective use of the company's CRM systems. • ▸ Support the timely replenishment of operational requirements across assigned sites. • ▸ Coordinate with relevant external stakeholders where necessary to support business operations. • ▸ Support the implementation of new initiatives, processes and operational improvements.