Insurance Coordinator

We are looking for an Insurance Coordinator to join our team! The ideal candidate is detail-oriented, tech-savvy, and experienced in working with insurance portals, client onboarding, and account management. This role plays a key part in ensuring successful payer portal integrations and a seamless onboarding experience for healthcare clients. Responsibilities: - Access and manage insurance payer portals for healthcare clients - Create, configure, and maintain administrator and collector accounts - Coordinate login credentials and user access across multiple payer platforms - Support new client onboarding by obtaining and validating insurance access information - Connect payer portal accounts to internal systems and dashboards - Verify successful integrations and troubleshoot portal access issues - Maintain accurate records of credentials, permissions, and account statuses - Communicate with clients to obtain required documentation and access information - Track onboarding milestones and update internal systems accordingly - Collaborate with Customer Success and Operations teams to ensure a smooth onboarding process - Investigate and resolve login, connectivity, and access-related issues

1+ year of experience in healthcare administration, insurance coordination, customer onboarding, account management, or a related field Experience working with web-based systems and online portals Strong organizational and multitasking skills Excellent written and verbal communication English skills (C1) High attention to detail and accuracy Proficiency in Microsoft Office Suite and/or Google Workspace Preferred Qualifications: - Experience working with healthcare insurance payer portals - Knowledge of medical billing, revenue cycle management, or healthcare operations - Experience in SaaS onboarding or Customer Success environments - Familiarity with credential management and user access administration