Contact Center Agent

23 Apr 2026 Contact Center Agent at FINCA Zambia

• Good Interpersonal skills • Active and reflective listener • Ability to understand and handle objections • Writing skills • Capability to multi-task • Good communicator • Excellent customer service skills • Proactively handle incoming calls and provide assistance to customers. • Proactively reach out to potential customers, setting up appointments or following up on leads. • Ensure customers receive correct details about FINCA products and services. • Identify opportunities to upsell and cross sell relevant products and services when appropriate. • Negotiate payment plans with delinquent customers to maximize recovery rates while maintaining positive customer relationships. • Document all outbound calls information according to standard operating procedures. • Manage and resolve customer complaints in a timely manner leading towards satisfaction. • Diploma/Degree in Banking and Finance, Business Administration , Marketing or any other relevant Business Related Diploma/Degree