Reservations and Ticketing Agent

26 Jun 2026 Reservations and Ticketing Agent-LUN at Qatar Airways

• Make and confirm reservations for passengers. • Arrange Reservations and routing using timetables, airline manuals, reference guides • Issue tickets quoting correct fare to reduce passenger complaints and debit notes. • Advice on changes in flight plan or to cancel or confirm reservation. • Advice load control personnel and other stations on changes in passenger itinerary to control space and ensure utilization of seating capacity on flights. • Ensure that the sales report is closed on time. • Initiate and promote QR product to generate the revenue. • Record and process reservations made by phone/fax/e-mail; actions telex messages and authorities. • Handle Help desk – assist travel agents with seat confirmations, upgrade/downgrade proposals. • Issuance of refunds; process lost tickets and time barred tickets. • Examine passenger ticket to direct/advise passenger correctly. • Plan route and compute ticket cost, using schedules, rate books, and computer. • Telephone customer or Travel Agent to advise of changes with travel conveyance or to confirm reservation, as well as alternate available options. • Sell and assemble tickets for transmittal or mailing to customers. • Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines. Qualification To be successful in this role you will need.