Security Supervisor

To provide leadership and oversight of the company's security operations by ensuring the safety and security of guests, employees, visitors, company assets, and facilities through effective security management, risk mitigation, surveillance, and emergency preparedness. Key Duties and Responsibilities - Develop, implement, and monitor security policies, procedures, and standard operating procedures to safeguard the company's people, assets, and property. - Supervise security personnel and CCTV operations to ensure effective surveillance, incident monitoring, and compliance with security procedures. - Manage access control systems, visitor management, and vehicle movement to maintain a secure environment. - Conduct routine security patrols, inspections, and risk assessments to identify and mitigate potential security threats. - Investigate security incidents, accidents, theft, and breaches, and prepare comprehensive incident reports with appropriate recommendations. - Coordinate emergency response activities, including fire drills, evacuations, and crisis management, to ensure business continuity and guest safety. - Liaise with the police, fire department, emergency services, and other security agencies on matters relating to security and emergency response. - Ensure the protection of guests, employees, visitors, cash, company property, and other assets through effective security measures. - Prepare daily, weekly, and monthly security reports, including incident analysis and recommendations for continuous improvement. - Coordinate security awareness programmes and training for employees on safety, emergency response, and security procedures. - Perform any other duties as may be assigned by the General Manager from time to time. Key Performance Indicators (KPIs) - Reduction in the number of security incidents and losses. - Emergency response time achieved within established standards. - Compliance with security policies, procedures, and statutory requirements. - Guest and employee safety and security satisfaction ratings. - CCTV system availability and operational uptime. - Timely completion and resolution of incident investigations.

Must have: - Diploma in Security Management, Criminology, Disaster Management, or a related field from a recognized institution. - A Bachelor's Degree in a related field will be an added advantage. - Minimum of Five (5) years' relevant experience in security operations preferably in the hospitality industry. - Strong knowledge of security operations, CCTV systems, access control, emergency response, investigations, risk assessment, leadership, communication, report writing, conflict resolution, problem-solving, and proficiency in security management systems.